Guides, step by step, in plain words.
Instructions for Enhance, email, domains, WordPress and backup, written for NBT Host customers. Follow them step by step, with the names you see on screen.
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Getting started
First steps after your account is activated
Read the guideGetting started
How to log in to Enhance and Webmail
Read the guideEmail
How to create an email account in Enhance
Read the guideDomains and DNS
How to point your domain to NBT Host
Read the guideWordPress
Installing WordPress from Enhance
Read the guideEmail
Why my emails end up in spam: SPF, DKIM, DMARC
Read the guideAll guides
18 topics, 83 guides.
Getting started
What to do in your first days after activation, how to log in to Enhance and what is on each screen.
4 guides- First steps after your account is activatedThe checklist for your first days at NBT Host: new password, 2FA, domain, SSL, email addresses, DKIM and website, in Enhance.
- How to log in to Enhance and WebmailThe login addresses for Enhance and Webmail, which address and password to use for each, and what to do when you cannot log in.
- Enhance instead of cPanel: where to find everythingUsed to cPanel? Where to find email, files, databases, DNS, SSL, PHP, cron and backups in Enhance, the NBT Host hosting panel.
- The Enhance panel, screen by screenWhat you find in Enhance, the NBT Host hosting panel: the left-hand menu, Home, Websites, a website's page and its tabs, Emails, users and your account.
NBT Account
Passwordless login, invoices, your card, renewal, tools and canceling a service.
6 guides- NBT Account: how to log in and what you find thereLog in to your NBT Account with a link sent by email, no password needed: services, renewals, invoices, your card, tools and access to Enhance, on a single screen.
- NBT Host invoices and receiptsWhere to find the invoice for each payment, the Stripe receipts and your payment history, how to request a company invoice and what to do when one is missing.
- Automatic renewal and declined paymentsWhen and how much is charged at renewal, where to see your next payment date, what happens if a payment fails and how to pay an overdue amount from your NBT Account.
- How to change the card you pay withAdd a new card to your NBT Host subscriptions from your NBT Account, through the Stripe payment portal, before the old one expires. Plus the subscription email address.
- How to add a tool or an add-onTurn on uptime monitoring or SEO reports from your NBT Account with one button, and find out how to add maintenance or priority support to a plan.
- How to cancel an NBT Host serviceStop the renewal from your NBT Account, find out until when the service keeps working, how to request a refund in the first 30 days and what to do with your data before it closes.
Account and security
Your Enhance account password, two-factor authentication and access for other people.
2 guides- Enhance password and two-factor authenticationHow to change your Enhance and email passwords, how to turn on the phone code at login (2FA), and what to do if you forget your password or lose your phone.
- Enhance access for other peopleGive a developer or a colleague access to Enhance without your password: the invitation, the Super Admin and Collaborator roles, and revoking access.
Domains and DNS
Nameservers, new domains, transfers, the DNS zone and subdomains.
9 guides- How to point your domain to NBT HostSet the ns1.nbt-host.ro and ns2.nbt-host.ro nameservers at your registrar (Romarg, ROTLD, GoDaddy and others) or keep your DNS at Cloudflare.
- How to register a new domain through NBT HostChoose the name, fill in the registrant details, pay by card and we register the domain in your name: .ro at €10 and .com at €16 per year.
- How to transfer your domain to NBT HostMove the management of a .com or .ro domain to NBT Host: unlocking, EPP code or ROTLD key, approval, and what happens to your website and email.
- The DNS zone editor: A, CNAME, MX and TXTWhen and how to change your domain's DNS from Enhance, under DNS records: subdomains pointing to other services, email at Google or Microsoft, verifications.
- Subdomains and additional domains in EnhanceCreate blog.domeniul-tau.ro, an alias or a new website on another domain from Enhance: how many your plan allows, the steps and what to do next.
- How to choose your domain nameShort, easy to spell out, with no needless hyphens and without infringing someone else's trademark: how to choose your domain name and what to check before you buy it.
- .ro, .com or .eu: which extension you needThe practical differences between .ro, .com and .eu: who each one is for, who can be the registrant, what it costs at NBT Host and when it is worth getting both.
- WHOIS and registrant details: what is publicWhat details about your domain appear publicly in WHOIS after GDPR, why the registrant email matters and how to spot fake “renewal” letters.
- DNS propagation and TTL: how to plan a changeWhy a DNS change does not show up everywhere at once, what TTL means, how to check what each server answers and how to move a website without hours of downtime.
Addresses on your domain, on your phone, in Outlook, Thunderbird, Mail on Mac and in Webmail, forwarding and spam filters.
13 guides- How to create an email account in EnhanceCreate an email account on your company domain, for example office@firmata.ro, from Enhance, in 2–3 minutes: password, mailbox size, phone settings.
- Email on iPhone and iPad, in the Mail appAdd your NBT Host address to the Mail app on iPhone or iPad, over IMAP, with a secure connection. Steps for iOS 26 and fixes.
- Email on Android, in the Gmail appAdd your NBT Host address to the Gmail app on Android, over IMAP: the steps, incoming and outgoing settings, plus fixes.
- Email in Outlook, on Windows and MacAdd your NBT Host address to the new Outlook, classic Outlook or Outlook for Mac, over IMAP with SSL. Steps and fixes.
- Webmail: how to read your email in the browserLog in to Webmail at mail.nbt-host.com with your full email address and its password: messages, folders, signature, password, and what to do when it does not work.
- Email forwarding and auto-repliesAutomatically send a copy of your messages to another address, or reply automatically while you are away. The steps in Enhance, for any address on your domain.
- Spam filters and the Spam folderHow the Enhance spam filter works, where the Spam folder is, how to make it stricter or more lenient, and how to save good senders.
- Why my emails go to spam: SPF, DKIM, DMARCIn plain words: what SPF, DKIM and DMARC are, what NBT Host does automatically, how to check in Enhance and what other mistakes send messages to spam.
- Email in Thunderbird, on Windows, Mac and LinuxAdd your NBT Host address to Thunderbird over IMAP with SSL: manual server setup, ports 993 and 465, and fixes for common errors.
- Email in the Mail app on MacAdd your NBT Host address to the Mail app on macOS, over IMAP: the account, the servers, ports 993 and 465 with SSL, and what to do when Mail does not connect.
- How to move your old messages from another providerBring your old emails from your current host into your NBT Host mailbox: who moves them, the order of the steps and copying over IMAP with Thunderbird.
- DMARC step by step: from “monitor only” to real protectionReceive DMARC reports, see who sends on behalf of your domain and move gradually from p=none to quarantine and reject, without blocking legitimate email.
- Newsletters that land in the inbox, not in spamWhy you should not send newsletters from your hosting mailbox, what Gmail, Yahoo and Outlook require from bulk senders and how to keep your list clean and legal.
SSL and redirects
The free SSL certificate, sending visitors to https:// and 301 redirects.
3 guides- The free SSL certificate (Let's Encrypt)A free Let's Encrypt SSL certificate, included with your hosting: what it does, when you need a paid one, how to check it in Enhance and what to do when it does not appear.
- Redirect to HTTPS and wwwSend visitors to https:// with Force https in Enhance and choose a single address, with or without www: from WordPress or from .htaccess.
- 301 and 302 redirects in EnhanceSend visitors from an old page or from another domain to the new address, with a 301 redirect from Enhance or from .htaccess.
WordPress
Installing, updating, securing and moving a WordPress website.
10 guides- Installing WordPress from EnhanceInstall WordPress from Enhance in a few minutes - choose the domain, the version and the administrator account. Or we install it for you, for free.
- WordPress updates and security in EnhanceHow to update WordPress and plugins from Enhance, how to set up automatic updates and how to restrict access to the admin panel.
- Moving a WordPress site from another hostHow to move a WordPress website to NBT Host - we move it for you, for free, or you move it yourself, with the files and database or with a migration plugin.
- WooCommerce store: the plan, installation and settingsWhich plan you need for a WooCommerce store at NBT Host, how to install it from Enhance and what to tune: PHP, real cron, order emails, backups.
- Your WordPress site was hacked: what to do, step by stepYour WordPress site sends visitors elsewhere, has unfamiliar pages or is flagged as dangerous by Google? The cleanup steps, in the right order.
- The plugins a WordPress website needsWhat types of plugins a WordPress website needs, what it does not need at all and how to choose a safe plugin. No ads, just the criteria.
- WordPress caching: what it is and how to use itWhat a cache plugin does, which pages are never cached, how to clear the cache and what to do when you see the old version of your website.
- Images in WordPress: size, format and uploadingHow large to upload your images in WordPress, what the sizes in Settings » Media do, when to use WebP or AVIF and why alt text matters.
- WordPress users: roles, access and cleanupWhat each WordPress role can do, how to give a collaborator access without giving them your password and how to remove old accounts without losing posts.
- The basic settings of a WooCommerce storeTab by tab through the WooCommerce settings: address and currency, shipping zones, payment methods, customer accounts, emails and store pages.
Files and FTPS
Upload your website files, make a test copy and bring over a cPanel account, from Enhance.
4 guides- Uploading a website with File ManagerHow to upload your website files from Enhance with File manager - upload a .zip archive, extract it into public_html and check.
- Encrypted FTP (FTPS) with FileZilla: account and connection detailsHow to create an FTP account in Enhance and connect with FileZilla over encrypted FTP (FTPS) - server, port, username, certificate, passive mode.
- Copying a website in Enhance for testingMake a copy of your website in Enhance, with files and databases, on a subdomain, so you can safely try an update or a new theme.
- Moving a cPanel account with the Enhance importerBring over an account from a cPanel host yourself: make the full backup, upload it to Website importer in Enhance and check everything before changing DNS.
Databases and PHP
MySQL databases, the PHP version and its settings.
2 guides- Creating a MySQL database and userHow to create a MySQL database and a user with a password in Enhance and link them, plus importing and exporting an SQL file.
- PHP version and PHP settingsHow to change a website's PHP version (8.2, 8.3 or 8.4) from Enhance and how to adjust memory_limit, upload_max_filesize and other PHP settings.
Backup and disk space
Daily backups, restoring and the space used in your plan.
2 guides- Backup and restore from EnhanceWhat backups we make daily, how to restore files, databases and emails yourself from Enhance, and when it is simpler to call us.
- How much space you use and what takes it upHow to see in Enhance how much of your plan's space you have used, which websites, databases and mailboxes take up the most, and how to free up space safely.
Security
Passwords, permissions, malware, security headers and fake emails.
5 guides- Strong passwords and two-factor authentication, everywhereThe passwords a website has: Enhance, WordPress, email, FTP, database, domain. How to make them secure and where to turn on two-factor authentication.
- File permissions: 644, 755 and what you never setWhat the numbers 644 and 755 mean, why 777 is an invitation to attackers, how to protect wp-config.php and how to block PHP in the images folder.
- How to tell if your website has malwareStrange redirects, unfamiliar pages in Google, the “dangerous site” warning, spam sent on its own: the signs of an infected website and how to check them.
- HSTS and security headers, from .htaccessWhat HSTS, X-Content-Type-Options, Referrer-Policy and the other security headers do, how to add them in .htaccess on NBT Host hosting and how to check them.
- Fake emails in the name of your host or your domain“Your mailbox will be closed”, “your domain expires today”, “payment failed”: how to recognize a fake email, which addresses we use and what to do if you already clicked.
Speed
Core Web Vitals, WebP and AVIF images, Cloudflare and slow websites.
4 guides- Core Web Vitals in plain words: LCP, INP and CLSWhat LCP, INP and CLS measure, which values are good, where to see them for your website and what usually hurts them. No jargon, with concrete steps.
- WebP and AVIF images: same look, fewer kilobytesWhen to use WebP or AVIF instead of JPEG and PNG, how to create them, how to add them to the page with a fallback for older browsers and what size they should be.
- Cloudflare in front of your website: when it helps and how to set it upWhat you gain and what you risk with Cloudflare in front of a website hosted at NBT Host, how to move DNS without losing email, and the SSL setting that avoids loops.
- Slow website: what to check, in orderYour website loads slowly? Measure first, then check the server, the cache, PHP, images and external scripts. Plus compression and browser caching.
SEO
Search Console, sitemap, Google Business Profile and local pages.
4 guides- Google Search Console: connect your website to GoogleAdd your website to Google Search Console, verify it with a TXT record from Enhance, submit the sitemap and find out what people search for when they find you.
- Sitemap.xml and robots.txt: what they are and how to check themWhat the sitemap does and what robots.txt does, where to find them in WordPress, what correct ones look like and the mistakes that take a website out of Google.
- Google Business Profile: your business on Google MapsHow to create and verify your business profile on Google, what to fill in to appear in local searches and how to link it to your website, without forbidden tricks.
- Pages for the cities you work in, without doorway pagesWant to appear in Google in several cities? Which local pages help, why pages copied with a different city can get you penalized and how to write a good one.
GDPR
Cookies, the privacy policy and the forms of a small website.
2 guides- GDPR for a small website: cookies and privacyWhat a small GDPR-compliant website usually has: a cookie banner with real consent, a privacy policy, a cookie policy and the agreement with your host.
- Website forms and personal dataThe contact, booking or newsletter signup form: what data you ask for, what you write next to it, where the messages go and how long you keep them.
VPS servers
First SSH login, user, firewall, updates, backups and monitoring.
4 guides- VPS server: first login over SSHGet the IP address and root password from your NBT Account, log in over SSH from Windows, Mac or Linux, change the password and add an SSH key, in the first hour.
- VPS server: a regular user and key-only SSHCreate a user with sudo, add their SSH key, disable root and password logins, on Ubuntu, Debian, AlmaLinux or Rocky, without locking yourself out.
- VPS server: updates and the firewallUpdate the system, turn on automatic security updates and close what you do not use with UFW (Ubuntu, Debian) or firewalld (Alma, Rocky).
- VPS server: backups and monitoringWhich VPS server backups we make and which you make: automatic backups, on-demand snapshots, database copies and health checks.
Common errors
What 403, 500, “too many redirects” and email errors mean, and how to fix them.
6 guides- The 403 Forbidden error: why it appears and how to fix itYour website shows “403 Forbidden”? The common causes on Enhance hosting: an empty folder, a missing index, permissions, .htaccess, and the fix.
- The 500 Internal Server Error and the blank pageError 500, “There has been a critical error” or a blank page? Find the cause in php-error.log in Enhance and fix .htaccess, PHP or the plugin.
- “Too many redirects”: how to stop the loopYour browser says “too many redirects” (ERR_TOO_MANY_REDIRECTS)? The causes: https, www, Cloudflare Flexible, the WordPress address.
- “Error establishing a database connection”Your website shows “Error establishing a database connection”? Check the database, the user and the password from wp-config.php in Enhance, step by step.
- The website does not open or shows the old version“This site can’t be reached”, DNS_PROBE_FINISHED_NXDOMAIN or the old website after a move? Check DNS, the certificate and the cache.
- Email not sending or not arriving: common errorsMessages stuck in the Outbox, “Mail Delivery Failed” bounces or no more incoming email? What common SMTP errors mean and what to check in Enhance.
Advanced
Scheduled tasks (cron jobs) and website traffic.
2 guides- Cron jobs: scheduled tasks in EnhanceHow to schedule a PHP script or a web address to run automatically from Enhance, with examples for WordPress and fixes when it does not run.
- Website traffic in Enhance and real visitorsWhat the Enhance traffic chart shows (requests, bots, data transferred), why it is not the number of visitors and how to find your website's real visitors.
Support
How to write to us so we can solve it the first time.
1 guideSupport
Cannot find the guide? Ask us.
Tell us what you want to do in Enhance, with your email or with your domain, and we will reply step by step.
Phone and WhatsApp+40 775 396 021
Emailsuport@nbt-host.com
HoursMonday–Friday, 9:00–18:00 Romanian time (EET/EEST)
Your accountLog in to Enhance or webmail
So we can solve it the first time, see what information to send us. Never send us your password.