Every 5 minutes
We request your page every five minutes and look at three things: the status code your website returns, how long it takes to get the first response, and whether the security certificate is still valid.
Two tools you can add to any hosting plan. One alerts you by email, and on your phone if you want, when your website goes down and when it comes back. The other sends you, every month, a list of things to fix on your website. Both are visible in your NBT Account. Uptime monitoring also works with a VPS server from us.
An online store that is down for an hour means orders that never happened, and without an outside check you only find out when someone calls you. We look at your website every five minutes, day and night, and email you as soon as it stops responding.
We request your page every five minutes and look at three things: the status code your website returns, how long it takes to get the first response, and whether the security certificate is still valid.
The check does not run on the server that hosts your website, but on one of our servers in a different data center. If it ran on the same one, it would go down with it and there would be nobody left to alert you.
We send the email only after three failed checks in a row, each with three attempts: a website that is slow for a moment or a brief network glitch is not a website that is down. When the website comes back, you get a second email saying how long the outage lasted.
Uptime percentage over the last 30 days, average response time and the list of incidents, with the time each one started and how long it lasted.
The check looks at your website's public address, from the outside, exactly as a visitor sees it. The alerts reach us too: if the problem is on the server side, we get to work without you having to write to us.
In addition to email, you get a phone notification when your website stops responding and when it comes back, at the same moment as the email: the address, the status, the time and how long it lasted. Turn them on from your NBT Account with one button, whatever your plan.
Uptime monitoring is also available with a VPS server from us: when you order, next to the server, or later, from your NBT Account. A VPS has no hosting account we can take the websites from, so you enter the addresses yourself in your NBT Account after we hand over the server.
At the start of every month we go through your website and email you a report, which you can also find in your NBT Account. It is not a score and it is not a promise: it is a list of concrete things that you can fix yourself or ask us to fix.
Illustration — the domain is an example.
The lines Google shows in search results. We tell you which pages have no title or description, which repeat from one page to another and which are so long they get cut off.
The heading at the top of the page, the one that says at a glance what the page is about. We list the pages that have none.
Links from one of your pages to another of your pages that no longer exists. We find them and tell you which page they are on, so you can fix them.
The text that describes an image for people who cannot see it and for search engines. We list the images that do not have it.
Whether you have a sitemap and a robots file and whether they are correct, whether the whole website opens over https, and whether redirects lead where they should in one step, not five.
How long the server takes to respond and how much each page weighs. Plus what changed since the last report: what you fixed and what is new.
The price is the same for each of the two tools and changes only with the hosting plan you have. You do not choose the tier: we work it out from your plan, when you order or in your NBT Account.
| Your hosting plan | Monthlypaid monthly | 1 yearpaid once | 2 yearspaid once | 3 yearspaid once |
|---|---|---|---|---|
| Starter, Storeand their WordPress versions | €1 | €11 | €20 | €27 |
| Multi-site, Cloud 1and Multi-site WordPress | €3 | €33 | €60 | €81 |
| Cloud 2, Cloud 3, Bulk 300 | €5 | €55 | €100 | €135 |
| Bulk 500, Bulk 1000sold yearly only | €10 | €110 |
The price is for one tool: if you want both, add them up. When you order, the tool is paid for the same period as the hosting, so you only see the periods your plan is sold for — Cloud 2, Cloud 3 and Bulk 300 are sold monthly or for one year, and Bulk 500 and Bulk 1000 yearly only. If you add it later from your NBT Account, the tool is a separate monthly subscription with its own invoice. Prices are in euros and are final: NBT X SOLUTIONS SRL is not registered for VAT; you pay by card, in euros, through Stripe.
SEO reports are not sold with a VPS. The price depends on the server plan and comes with a number of addresses that you enter in your NBT Account. Yearly only when the server is also paid yearly: 12 × the monthly price, because the free month applies only to the server.
| VPS server plan | Monthlypaid monthly | 1 year12 × monthly | Addressesmonitored |
|---|---|---|---|
| VPS 1 | €3 | €36 | up to 25 |
| VPS 2 | €3 | €36 | up to 35 |
| VPS 3 | €4 | €48 | up to 50 |
| VPS 4 | €6 | €72 | up to 100 |
| VPS 5technical limit: 500 addresses | €10 | €120 | unlimited |
When you order, monitoring is paid for the same period as the server, monthly or for one year; if you add it later from your NBT Account, it is a separate monthly subscription with its own invoice. You enter the addresses yourself after we hand over the server, and we accept them only if the domain points to your server's IP. Prices are also in euros and final, paid by card through Stripe, as above.
There are things we could do separately, with the price agreed in advance, and things nobody can honestly promise. We tell you about both before you order.
The report tells you what needs fixing; the fixing is a separate job. On WordPress it is covered by maintenance; otherwise, write to us and we will tell you the price in advance.
The alert reaches us too. If the problem is on our server, we fix it anyway; if it is in your website, we tell you what we saw and what should be done.
The content stays yours. If you want us to write it, that is a separate job: We build your website.
And we do not report them. Nobody can measure from the outside where you rank in search: that data is in your Google Search Console account. If you connect it to us, we put your real figures in the report — for now, we do not.
The figures in the report are measured by us, with our own rules, and are explained in the report. They do not come from Google and do not mean that Google is or is not satisfied.
Monitoring does not keep the website up: it tells you when it stops responding. Who steps in and how quickly depends on the plan and on what broke.
The check requests the page from the outside, like a visitor. We do not log in to your admin panel and we do not ask for passwords.
Monitoring requires web addresses, over HTTP or HTTPS. It does not check services without a web address — a database, SSH, a mail server —, it does not measure page load speed (only how long the server takes to respond) and it does not read the page content.
No. You can get them separately or together, and the price is the same for each: if you want both, add them up. You can get one now and the other three months later, from your NBT Account.
They are different things. With maintenance, we look at the website and tell you in the monthly report what we saw. With uptime monitoring, you get the email yourself, within minutes of it happening, and you see in your NBT Account the 30-day uptime percentage, the average response time and the list of incidents.
All the websites in that account. If you have fifteen websites in a Multi-site account, we monitor all fifteen, for the same price: monitoring one more website costs us nothing, so there is no point charging you for each one. The same goes for the monthly report, which covers every website in the account, with up to 25 pages crawled per website.
If you have websites in different hosting accounts, each account has its own tool.
Because a bigger plan means more pages to crawl for the report and a website more people depend on. We work out the tier from your plan, you do not choose it — and you see it in the order before you pay.
At any time, with one button in your NBT Account. The tool runs until the end of the period you have already paid for; we do not refund the remaining part and there is no minimum term. If you are an individual consumer, you also have the 14-day right of withdrawal.
No: the tools are added to an NBT Host hosting plan, because they are linked to your account and shown in your NBT Account. The only exception is a VPS server from us, for which uptime monitoring covers the websites on it. If your website is currently with another company, we migrate it for free — the steps and conditions are on the Free migration page.
In your NBT Account, under Tools, press “Turn on phone alerts”. Install the free ntfy app and subscribe to your link, with one tap on your phone or with the QR code on your computer, then send a test alert. The link is secret and yours alone; if you gave it to someone by mistake, you change it with one button. The emails keep coming either way.
After we hand over the server, in your NBT Account, under Tools, you enter the addresses of the websites on it, up to your plan's limit. Each domain must point to the server's IP; if it goes through a proxy that hides the server, for example Cloudflare with the orange cloud, we cannot link it to the server. You see a wrong address immediately, with the reason, and one that no longer points to the server stops on its own and we tell you by email.
Other questions — about domains, payment and activation — are answered on the home page.
We tell you what each tool would bring to your website and what it would cost, before you order anything.
Together with the hosting, the tools are paid by card, on the website, on the secure Stripe checkout page, and the invoice from NBT X SOLUTIONS SRL arrives by email.
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