In short, with the names from the Enhance menu, so you do not have to wait for us.
server.nbt-host.comThe email address from your order and the password from the welcome message.
mail.nbt-host.comThe full email address and its password. The Enhance password does not work here.
Enhance is the hosting panel, Webmail is your mailbox in the browser. Each has its own username and password, and most “wrong password” errors come from mixing them up.
Five situations and what to do in each, before you write to us.
Step by step, including the interface language and logging out: the Enhance and Webmail guide.
First check that you entered the right details for that login, as above. Then check Caps Lock and that you did not paste a space at the end. If you forgot the password, you have the two options below.
After several wrong passwords in a row, Enhance temporarily blocks further attempts and tells you how long to wait before trying again: it is a protection against bots that guess passwords. Wait, then try once, with the correct password. If you see that your login has been blocked and that you need to contact support, send us your IP address (search Google for “what is my ip”) and the time you tried.
Check the address: server.nbt-host.com or mail.nbt-host.com, with no port. If it still does not open, try from mobile data.
You probably went to the server's IP address or to a name other than server.nbt-host.com or mail.nbt-host.com, which have a valid certificate. Do not click past the warning: use one of these addresses.
This happens when you turn on two-factor authentication and when someone presses “Log out of all devices” in the account profile. That is also where you see the devices connected in the last 30 days. If it logs you out often, for none of these reasons, send us the browser you use and the time.
If you have access to the email address from your order, you reset the password yourself, at any time, without waiting for us. If not, we reset it for you, during support hours.
Do you have access to the email address from your order?
Link not arriving? Check your Spam folder.
Message us on WhatsApp or by email, with the domain and the email address from your order. Once we confirm that you are the account holder, we set a new password, which you then change from Enhance.
Do not send us the old password: we do not need it.
Keep the email address from your order up to date and choose one outside your hosting account, for example a Gmail address: the password reset link and our messages about your account go there. If you want to change it, write to us.
In your Enhance account profile (Profile), enter your current password, then the new one, and save.
From Enhance: open the website, then Emails, choose the address and set a new password. The password cannot be reset from the Webmail login page: you can only change it from Enhance.
All the steps, plus what to do when something does not work: the password and two-factor authentication guide.
With two-factor authentication (2FA), after your password Enhance also asks for a 6-digit code from the app on your phone. Anyone who finds out your password still cannot log in without your phone.
In Enhance, open your account profile (Profile).
Press Enable two-factor authentication.
In the app on your phone, add a new account and scan the QR code on the screen.
Enter the code generated by the app in the field below the QR code, before it changes.
After confirmation, Enhance asks you to log in again. From now on, after your password, it also asks for the code; on your own computer you can tick “Remember me on this device”.
First move the accounts in your authenticator app to the new phone. Or turn off 2FA from your profile, with a code from the old phone, and turn it on again on the new one.
The code protects the Enhance login. Webmail, Outlook and your phone connect to an email address with its password only, so choose a long one that you do not use anywhere else.
Write to us or call us from the number or email address you gave us when you ordered. Once we make sure it is you, we help you get back into your account, and you turn on 2FA on the new phone.
Message us on WhatsAppIf you paid by card on the website, in your NBT Account you see your services and the renewal date and amount, change your card, find your receipts and pay an overdue balance. You log in with the email address from your order, with no password.
See the renewal date and amount and, if you want, change your card or stop the renewal.
It is automatic: we charge the saved card the price of the next period, for the same period and at the same price, and the invoice arrives by email.
Only if the payment did not go through: the card was declined.
The account data is permanently deleted.
You can stop card renewal at any time from your NBT Account, under “Card, invoices and cancellation”, or by sending us a message; the service stays active until the end of the paid period. Domains renew the same way, automatically, once a year, charged to the saved card, until you stop the renewal or tell us you are canceling.
NBT X SOLUTIONS SRL, through SmartBill, to the email address from your order. The invoice is also submitted through RO e-Factura (the Romanian national e-invoicing system), as required by law.
You pay the amount shown on the secure Stripe checkout page. Prices are in euros and are final: NBT X SOLUTIONS SRL is not registered for VAT.
Have your company details changed? Tell us before the next invoice. You also move to a bigger plan with a message: on web hosting, WordPress hosting and cloud hosting, your websites, databases and email addresses stay where they are.
We solve things fastest when the first message contains everything we need, with no back-and-forth just for details.
The buttons open the message with empty fields, ready to fill in.
We do not need your password: we access your account from the admin panel. If someone asks for your Enhance password claiming to be from NBT Host, do not give it to them and let us know.
More details, for each type of problem: the guide “How to ask for help so we can fix it fast”.
The most useful guides for your first days and for everyday problems, written for the NBT Host Enhance panel, with the menu names exactly as they appear on screen.
WhatsApp is the most convenient if you need to send screenshots. If your website does not work at all and you cannot log in to Enhance either, call us.
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