Terms and Conditions

1. The provider

NBT Host services are provided by NBT X SOLUTIONS SRL, with its registered office at Șos. Ștefan cel Mare și Sfânt nr. 71A, Camera 1, Iași, Romania, Tax ID (CUI) 50912500, Trade Register No. J2024042916004. NBT Host is the brand under which the company offers web hosting and domains; websites are also built by NBT X SOLUTIONS SRL, under the NBT X Solutions brand.

Support and contact: suport@nbt-host.com, phone and WhatsApp +40 775 396 021, Monday–Friday, 9:00–18:00 Romanian time (EET/EEST).

In these terms, “we” means NBT X SOLUTIONS SRL and “you” means the customer — an individual or a company.

2. Services and plans

We offer:

• shared web hosting with the Enhance control panel — the Starter, Store and Multi-site plans;
• WordPress hosting — the same three plans, with the same limits and prices, for WordPress websites;
• cloud hosting — the Cloud 1, Cloud 2 and Cloud 3 plans;
• Bulk hosting, for agencies — the Bulk 300, Bulk 500 and Bulk 1000 plans;
• VPS servers — five plans with root access, not managed by us (see below);
• email on your domain, included in every hosting plan;
• WordPress maintenance for websites hosted with us (section 17);
• maintenance and priority support, on top of the Starter and Store plans (section 22);
• domains — registration, renewal and transfer (section 18);
• website design — a business website or an online store, built by the NBT X Solutions team (section 19).

Our hosting servers are located in a data center in the European Union. The features and price of each plan are those displayed on the website on the date of the order and are listed in the order confirmation. As of this version, they are as shown below. The memory (RAM) and the number of processor cores (vCPU) in the tables are maximum limits per account, not reserved resources: the account can use them up to the value in the table, but they are not set aside for it.

Web hosting and WordPress hosting

For 1 year, 2 years and 3 years, the table shows the price of the whole period, paid once, in advance: 12 months for the price of 11, 24 months for the price of 20 and 36 months for the price of 27. Per month, over 3 years, that comes to €3.75 for Starter, €6.75 for Store and €11.25 for Multi-site.

On these plans, each website can run at most 5 PHP processes at the same time.

Cloud hosting

Cloud 1 can also be paid for 2 or 3 years, with the same discount as the plans above; per month, over 3 years, that comes to €18.75. Cloud 2 and Cloud 3 are paid monthly or for 1 year. On all cloud plans, email accounts and databases are unlimited.

Bulk hosting

• All Bulk plans include unlimited websites, managed from a single Enhance account.
• Bulk 500 and Bulk 1000 are paid yearly only, in advance, and run on a separate server set up for your account. The yearly price is equivalent to €70 and €150 per month, respectively.
• A Bulk account is activated within 2 business days of payment confirmation (section 5).

VPS servers

A VPS server is a virtual machine that is yours alone, with root access, in a data center in the European Union. It is not managed hosting: it does not come with the Enhance panel and is not related to the plans above. It is paid monthly or for 1 year. For 1 year, the plan costs 12 months for the price of 11: the free month applies only to the plan, not to the options below.

• Included in the price: unlimited traffic, one IP address, a private network, the operating system or image chosen when ordering — Ubuntu, Debian, AlmaLinux or Rocky, or a ready-made image (n8n, Docker, Nextcloud, GitLab, WireGuard, LAMP, Dokploy) — and the snapshots included in the plan.
• Options, on top of the plan price, selected when ordering, with the price per month: automatic daily backup, priced by plan — €4 for VPS 1, €6 for VPS 2, €12 for VPS 3, €12 for VPS 4 and €16.50 for VPS 5 (when paid for 1 year: €48, €72, €144, €144 and €198, respectively) —, double disk space (an extra 200 GB) €11, object storage 250 GB €9, 500 GB €18, 750 GB €27 or 1 TB €36, cPanel license €43, Plesk license €24, Enhance license €15, Windows Server €33, a server in the United Kingdom instead of the European Union €4, uptime monitoring for the websites on the server, priced by plan — €3 for VPS 1 and VPS 2, €4 for VPS 3, €6 for VPS 4, €10 for VPS 5 (section 21). For backup and uptime monitoring, the price is the one for the plan of the server ordered. Options are paid for the same period as the plan: when paid for 1 year, each option costs 12 × its monthly price, with no free month. Only one of the object storage options can be chosen; the cPanel license, the Plesk license, the Enhance license and Windows Server cannot be combined. With the Enhance license, the server comes with Ubuntu 24.04, the system required by Enhance, and no other image. An option can only be ordered together with a VPS server.
• Delivery: the server is set up manually, not automatically. You will find the access details in your NBT Account (the IP address and username are also sent to you by email, the password only in the account) within 8 business hours of payment confirmation (section 5). “Business hours” means our working hours, Monday–Friday, 9:00–18:00 Romanian time (EET/EEST).
• What we do not manage: we do not install or configure software on your server, we do not monitor it (uptime monitoring, if you add it, only requests the web addresses you enter and notifies you when they do not respond — section 21 —, without acting on the server), we do not perform system or security updates and we do not provide support for the applications you run there. A ready-made image gives you the software installed and running at delivery; from then on, it is your responsibility.
• Responsibility: you have root access, and therefore full control over the server. Its security — passwords, access keys, firewall, permissions — and the data on it are your responsibility, and section 7 and section 8 apply to what you install and run.
• Backups and snapshots are made by us, on request: we buy the server from the provider, so the provider's panel, where the snapshot and restore buttons are, is not accessible to you. If you selected automatic backup, it runs daily and keeps the last 10 versions of the server; you ask us for a restore by email or WhatsApp and we carry it out on the same business day. The snapshots included in the plan are also made by us, at your request, under the same conditions. Without the backup option, keeping copies of the data on the server is your responsibility.
• Resources are shared: the host machine your server runs on is shared with other servers, and processor cores are not reserved. During peak periods, speed may vary.
• When you cancel: the server runs until the end of the paid period — the month or, when paid for 1 year, the year —, then the data is kept for 7 more days so you can download it, and is then deleted (section 13).
• The 30-day guarantee does not apply to VPS servers (section 13). Consumers' statutory right of withdrawal remains unaffected and works as it does for the other services (section 3).

3. Ordering and conclusion of the contract

You order hosting, domains and WordPress maintenance on the order page and pay for them by card at the end of the order. The contract is concluded when, after the payment is confirmed, we send you the order confirmation and the invoice by email. For now, you request the transfer of a domain to us, and the extensions marked “order via contact” on the Domains page, on WhatsApp: we confirm the price to you in writing and start once the payment is confirmed (section 18). For website design, the contract is concluded when you accept in writing the price and the scope of work we have confirmed to you (section 19). Otherwise, WhatsApp, phone and email are for questions and support: we do not accept orders or payments through them.

If you are a consumer (you buy as an individual, outside your professional activity), you have 14 days in which you can withdraw from the contract — see the right of withdrawal. When paying by card on the order page, you expressly request activation before these 14 days have passed by ticking the request in the order, without which the order cannot be paid, and you confirm that, if you withdraw after activation, you will pay for the part of the service provided up to the moment you notify us of your withdrawal. The request is not pre-ticked and covers all the services in the order, including WordPress maintenance and a VPS server, if you choose them. For a new domain in the order, you confirm through the same request that you lose the right of withdrawal once the domain has been registered, because registration is performed in full, all at once; for a domain transfer, you ask us in writing to start it and confirm that you lose the right of withdrawal once the transfer has been completed (Art. 13(3) and Art. 16(a) of Government Emergency Ordinance No. 34/2014 (OUG 34/2014)). For website design, you ask us in writing to start work earlier and you also confirm that you lose the right of withdrawal once the work has been fully performed. For hosting, you also have the 30-day guarantee; it does not apply to VPS servers, where the right of withdrawal is the only one you can use.

Before payment, you tick on the order page that you have read and accept these terms, including the acceptable use policy, and that you have read the information on the right of withdrawal and the Privacy Policy.

4. Prices and payment

• Prices are those displayed on the website on the date of the order, expressed in euros. They are final prices: NBT X SOLUTIONS SRL is not registered for VAT.
• Hosting is paid in full, in advance, for the period chosen when ordering. Any plan can be paid for one month or for 12 months, and Starter, Store and Multi-site (for both web hosting and WordPress hosting) and Cloud 1 can also be paid for 24 or 36 months. Bulk 500 and Bulk 1000 are paid for 12 months only.
• The longer the period, the less each month costs: for 12 months you pay for 11, for 24 months you pay for 20, and for 36 months you pay for 27 (prices are in section 2).
• VPS servers and their options are paid in advance, by card, monthly or for 12 months — you choose the period when ordering, the same for the server and the options —, and renew automatically, for the same period and at the same price, until you stop the renewal (section 6). For 12 months, the VPS plan costs the same as 11 months; the options are paid for all 12 months, at their monthly price.
• WordPress maintenance is paid monthly, in advance (section 17), domains yearly, in advance (section 18), and website design according to the price confirmation (section 19).
• Hosting, domains and WordPress maintenance are paid only by card, on the Stripe payment page, at the end of the order; you pay the amount displayed there. We do not accept bank transfer payments for these services. Services paid by card renew automatically, charged to the saved card, until you stop the renewal (section 6).
• The invoice is issued by NBT X SOLUTIONS SRL after the payment is confirmed and sent to you by email, in PDF format. We submit it to RO e-Factura (the Romanian national e-invoicing system) ourselves, as required by law. For a payment for 12, 24 or 36 months, you receive a single invoice for the whole period.

5. Activation and free services

The service is delivered electronically, with no delivery costs: the hosting account is activated after the payment is confirmed, within one business day, and a Bulk account within 2 business days. The access details are sent to the email address in the order; you log in to Enhance and webmail from the My account page. For a VPS server, no hosting account is created: we set up the server manually, and you will find the access details in your NBT Account within 8 business hours of payment confirmation. For an existing domain, a change of DNS servers can take up to 48 hours to propagate across the internet.

Website migration — free

We migrate the websites included in the chosen plan free of charge, once, at the start of the contract, if:

• you give us access to the control panel of your current hosting (cPanel, DirectAdmin or Plesk) — through a temporary user or delegated access, without sending us the password on WhatsApp or by email — or a complete copy of the files and the database;
• the website fits within the limits of the chosen plan.

Migration does not include rebuilding websites created on closed platforms that do not allow export (for example Wix, Squarespace or Shopify), nor repairs, updates or changes to the website.

WordPress installation — free

On request, we install and configure WordPress on your account at no cost. Restoring from backup is also free — see section 9.

6. Duration, renewal and non-payment

• The contract is concluded for the paid period — one month, 12, 24 or 36 months, depending on the period chosen when ordering — and renews for the same period, at the same price you paid when ordering. A new price can only apply under the conditions in section 15: announced by email at least 30 days in advance and only from the next renewal.
• Renewal is automatic: at the end of each period, we charge the price of the next period to the saved card, and the invoice is sent to you by email. You can stop the renewal at any time, from the Stripe portal — the link is in our emails — or by writing to suport@nbt-host.com. The service remains active until the end of the period already paid for.
• For hosting, if the renewal payment is not made by the due date — for example, the card is declined or expired —, the account is suspended 7 days after the due date, and the data is permanently deleted 30 days after suspension. We notify you before each step. The same rule also applies to the WordPress maintenance of that website; for domains, section 18 applies.
• For a VPS server the rule is different, and stricter, because we pay the provider for the server in advance: we cannot keep it idle for weeks, as we do with a hosting account. If the renewal payment is not made by the due date, we shut down the server 3 days after the due date. The data is kept for 7 more days — 10 days in total from the due date — so you have time to download it, and after that everything is permanently deleted. We email you on the due date, when we shut down the server, with the 7 days remaining, and once more two days before deletion.
• You can move to a larger plan at any time. Before that, we tell you in writing how much you will pay and from when it applies.
• Domains renew in the same way, automatically, once a year, charged to the saved card 30 days before expiry, until you stop the renewal or tell us you are canceling (section 18). A domain that is not renewed can be registered by someone else.

7. Your obligations

• To give us correct identification and billing details and to update them when they change.
• To keep your Enhance and email access passwords confidential.
• To hold the rights to the content you publish and to the applications you install.
• To keep the applications you install (for example WordPress, themes and plugins) up to date, unless you have contracted their maintenance with us.
• To comply with the acceptable use policy.

8. Acceptable use policy

The server is shared with other customers, so what you do on your account also affects them. You may not use the service for:

• illegal content, including content that infringes copyrights or trademarks;
• malware, phishing or pages that impersonate other companies or institutions;
• sending unsolicited bulk messages (spam);
• attacks on other systems, network scans or attempts at unauthorized access;
• cryptocurrency mining, public proxy servers or VPNs;
• processes that use the server's resources so intensively that they affect other customers (see what “unlimited” means).

There is a limit on sending email: up to 200 emails sent per hour from each email address and, separately, up to 200 per hour sent by each website from its code (forms, orders, notifications).

If an account breaks these rules, we may restrict the content or suspend the account, under the conditions in section 20. We will notify you and explain the reason; when the risk to the server or to other customers is imminent, we suspend first and send you the statement of reasons by email at the same time.

9. Backup

We make a daily backup of each hosting account — files, databases and emails. Copies on the server are kept for up to 30 days, then deleted automatically. In addition, an encrypted copy is stored on storage separate from the hosting server, with the same provider, in the European Union; there we keep 7 daily and 4 weekly copies, so a copy is deleted automatically within 5 weeks at most. On request, we restore the account or part of it from a copy from the last 7 days. Restoring is free.

The above applies to hosting accounts. For VPS servers, backup is a paid option, and restores and snapshots are made by us, at your request.

We recommend that you also keep your own copy of the website and databases. From Enhance, you can download a copy of each website from the backup at any time.

10. Availability and maintenance

We do everything within our control to keep the server running without interruption, but we cannot guarantee 100% availability. We carry out planned maintenance outside peak hours whenever possible and announce it in advance. We do not offer a contractually guaranteed level of availability (SLA) or compensation for outages; when a problem occurs, we work to fix it as quickly as possible and keep you informed.

11. Personal data

We process your customer data in accordance with the Privacy Policy.

For the data you store on the server (for example your customers' data in an online store), you are the controller and we act as the processor, in accordance with Article 28 of Regulation (EU) 2016/679 (GDPR). The terms are set out in the Data Processing Agreement, which forms part of the contract. The providers we use for these services are listed in the Privacy Policy and in the Data Processing Agreement.

12. Liability

Our liability for any damage related to the service is limited to the amount paid for that service in the last 12 months. We are not liable for indirect losses, such as loss of profit. These limitations do not apply where the law does not allow them, for example for damage caused intentionally or through gross negligence.

Neither party is liable for failure to perform its obligations caused by force majeure, under the Romanian Civil Code (Codul civil).

13. Termination and the 30-day guarantee

• You can cancel the service at any time: you stop the renewal from the Stripe portal or write to us at suport@nbt-host.com. The service remains active until the end of the paid period. The period already paid for — one month or 12, 24 or 36 months — is not refunded, not even pro rata, except under the 30-day guarantee and the right of withdrawal.
• Consumers also have the 14-day right of withdrawal.
• The WordPress maintenance of a website ends together with its hosting, and maintenance and priority support ends together with the plan it is for (section 22).
• For a VPS server, the server stays on until the end of the paid period — the month or, when paid for 12 months, the year. After it is shut down, we keep the data on the server for 7 more days so you have time to download it, and we send you a warning email 2 days before deletion. At the end of the 7 days, we delete the server and its copies: the data can no longer be recovered, not even by us.
• We may terminate the contract for serious or repeated breach of these terms, with written notice.
• Before the account is deleted, we give you time to download a copy of the data. After deletion, the backups that still contain the data are deleted automatically when their retention period expires: those on the server within 30 days at most, and those on the separate storage within 5 weeks at most from the date they were made.

14. Complaints and disputes

For any complaint, write to us at suport@nbt-host.com. We will reply in writing.

The contract is governed by Romanian law. Disputes that are not resolved amicably are settled by the competent courts in Romania.

15. Changes to the terms and prices

We notify you by email at least 30 days before any change to the prices or to these terms that affects you.

• A new price applies only from the next renewal. The period already paid for, whether one month or 36 months, remains at the price paid.
• Other changes to the terms apply from the next billing period.
• If you do not agree with a change, you can stop the renewal or cancel the service before it takes effect (section 6).

16. Referral program

The referral program is not available at this time.

17. WordPress Maintenance

• What it is. The service through which we update and check a WordPress website hosted with NBT Host, within the limits of the chosen plan. There are three plans, at €5, €10 and €20 per month, and the price applies per website. What each plan includes is what is published on the WordPress Maintenance page on the date of the order. A website hosted elsewhere is first migrated to us, under the conditions in section 5.
• Initial check. Before maintenance starts, we check the website. If we find existing problems — for example malicious code or unsupported or incompatible plugins —, we tell you separately, in advance, how much it costs to fix them. Maintenance starts after we fix them or after you accept in writing that they remain, at your own risk.
• Updates. Before each update, we make a copy of the website. If an update stops the website from working, we revert to the copy. If an update cannot be done without repairs, we keep the existing version, explain the risk to you and tell you how much the repair costs.
• What it does not include. Beyond what is listed for the chosen plan, maintenance does not include: new features, design changes, content (text, images), search engine optimization, licenses for paid plugins and themes, fixing problems found during the initial check, and work outside business hours (Monday–Friday, 9:00–18:00 Romanian time (EET/EEST)). We do these only on request, after you accept the price in writing.
• Your obligations. You keep the licenses for paid plugins and themes active and enter the license keys into the website yourself — you do not send them to us by chat or email. You let us know before installing or changing plugins, themes or code yourself. If such a change breaks the website, reverting to a previous copy is free, while the repair has a separate price, which you are told in advance.
• Liability. Maintenance reduces the risk of failures and attacks, but does not eliminate it. We do not guarantee that the website will run without interruption or that it will not be attacked. Otherwise, sections 10 and 12 apply.
• Payment and termination. Maintenance is paid monthly, in advance, and has no minimum term. You can cancel at any time, effective at the end of the paid month. Maintenance ends together with the website's hosting. If you are a consumer, you also have the 14-day right of withdrawal.

18. Domains

• In your name. We register domains through Openprovider (Hosting Concepts B.V., the Netherlands), our domain registration partner, in your name: you are the domain holder, not us. You give us correct and complete registrant details; a domain registered with false details may be suspended or deleted, according to the registry's rules.
• Registry rules. Each extension has its own registry rules (for .ro, those of ROTLD), which you accept upon registration. Some extensions have their own technical requirements: for example, a .de domain can only be used with external DNS servers, not with our name servers.
• Prices. Registration, renewal and transfer prices are those displayed on the Domains page on the date of the order — for example, .ro €10 and .com €16 per year. For extensions marked “order via contact” or “on request” on that page, we confirm the price to you in writing before registration. Domains are paid yearly, in advance, by card.
• Registration. We register the domain after the payment is confirmed. A domain can only be registered if it is available at that moment; if someone else has taken it in the meantime, we refund the amount or register another domain of your choice.
• Renewal. Domains renew automatically, once a year: 30 days before the domain expires, we charge the price of the next year to the card saved at ordering, then renew the domain with the registry, and the invoice is sent to you by email. At least 14 days before the payment, we email you the date and the amount. Renewal continues until you stop it from your NBT Account or the Stripe portal, or tell us you are canceling; if you stop it, the domain expires on its expiry date. If the payment cannot be made before expiry — for example, the card is declined or expired —, the domain is not renewed and can be registered by someone else. Recovering an expired domain, if the registry still allows it, may cost extra; we tell you the price in advance.
• Transfer to us. For now, you request the transfer of a domain registered elsewhere on WhatsApp. We confirm the price to you in writing and start the transfer after the payment is confirmed. You give us the transfer code (authorization code) received from your current provider. The transfer is carried out according to the registry's rules; for some extensions, it extends the domain by one year.
• Transfer to another provider. The domain is yours: on request, we give you the transfer code so you can move it wherever you want. Some registries do not allow a transfer within a short period after registration or after a previous transfer.
• Withdrawal. The registration of a domain is performed in full, all at once; after registration, its price is no longer refundable and is not covered by the 30-day guarantee (section 3 and the right of withdrawal).

19. Website design

Websites are built by the NBT X Solutions team — the same company, NBT X SOLUTIONS SRL. We offer business websites, from €200, and online stores, from €300. These are starting prices, paid once; the final price depends on what the website includes. Details on the We build your website page.

• The price, confirmed in advance. Before we start, we confirm to you in writing the final price and the scope of the work: the pages, the features and everything included. We start only after you accept in writing. Any work beyond what was confirmed is done only after you accept its price in writing.
• What you give us. The texts, images, logo and company details that appear on the website; for an online store, also the products, prices, delivery and return conditions and billing details. We do not fill in contact details, prices or other information about your company on your behalf. You guarantee that you have the right to use the materials you give us and that the information is correct.
• The deadline. If we agree on a delivery deadline, we include it in the price confirmation; it runs from the date we have all the materials from you.
• Review and acceptance. We show you the website at a preview address. You review it and tell us in writing what does not match what was confirmed, and we correct it. The website is accepted when you confirm to us in writing that it is fine.
• Payment. Based on the invoice, by bank transfer. If payment is made in installments — for example, part at the start and the rest on delivery —, the split is stated in the price confirmation.
• Rights to the website. After full payment, the website made for you is yours: we transfer to you the economic copyrights in it, and you can use it, modify it and move it to any hosting provider. Until full payment, the rights remain with us. The materials you gave us remain yours.
• Licensed components. Fonts, code libraries, themes, plugins and other third-party components that we use in the website remain under their own licenses. You receive the right to use them in the website under the terms of those licenses, not the rights to them.
• Online stores. The online store from €300 includes everything you need to sell: the product catalog, added to the website by us, and the shopping cart; online card payment; automatic invoicing, with e-Factura; the terms, returns and delivery pages, based on your policy; an admin panel, on request. You are the seller: you are responsible for prices, stock, delivery, returns, invoicing and the legal obligations of your store. We build the website based on the information you give us.
• Hosting and the domain are not included in the website price: they are paid separately, according to the chosen hosting plan and the domain price.
• Withdrawal. If you are a consumer, section 3 and the right of withdrawal page apply.

20. Illegal content, notices and restrictions

As a hosting provider, we apply Regulation (EU) 2022/2065 on digital services (the Digital Services Act). We restrict the content and activities prohibited by section 8, as well as any illegal content.

Single point of contact

Member State authorities, the European Commission, the European Board for Digital Services, our customers and any other person can write to us at suport@nbt-host.com, our single point of contact for this regulation. Customers can also call us or message us on WhatsApp at +40 775 396 021, Monday–Friday, 9:00–18:00 Romanian time (EET/EEST). You can write to us in Romanian or English; you will get a reply from a person, not an automated program.

How to report illegal content

Anyone can report content hosted with us that they consider illegal, by email to suport@nbt-host.com. So that we can assess it, the notice must include (Article 16(2) of the regulation):

1. an explanation of the reasons why you consider that information to be illegal content;
2. the exact location of the content — the URL or URLs — and, where applicable, other details that help us find it;
3. your name and email address, except for notices concerning child sexual abuse, which can be made anonymously;
4. a statement that the notice is made in good faith and that the information and allegations in it are accurate and complete.

Do not attach or send child abuse material — give us only its address. We confirm receipt by email, assess the notice carefully and objectively, and inform you of our decision, together with the available means of redress. We do not give your name and email to the customer concerned unless strictly necessary — for example, when a copyright holder needs to be identified. If someone is in immediate danger, call 112.

How we find out and how we decide

We learn about illegal or prohibited content from notices, from orders of authorities and courts, and from our own checks. Automated tools only flag content; the decision to restrict content or an account is always made by a person.

We choose the least restrictive measure that solves the problem, taking into account the rights of everyone involved: we disable access to a file or a page, suspend a website, suspend the account or, for serious or repeated breaches, terminate the contract (section 13).

Statement of reasons and appeals

When we restrict content or an account, we email you a statement of reasons, at the latest when we apply the measure: what we did and for how long, the facts on which the decision is based, whether we used automated means, the legal ground — the law breached or the section of these terms — and how you can appeal. You can appeal by replying to that email; we review the decision and reply in writing. You can lodge a complaint at any time with ANCOM, the Digital Services Coordinator in Romania, and you can go to court.

Orders from authorities

We comply with orders from authorities and courts concerning illegal content or information about a customer, after verifying that they are authentic, and we inform you about them, unless the authority requires otherwise. When we become aware of a possible criminal offense that threatens someone's life or safety, we promptly notify the authorities, as required by law.

21. Uptime monitoring and phone alerts

Uptime monitoring is a tool that requests the web addresses of your websites from our server every 5 minutes and notifies you when they stop responding and when they come back. It is added on top of an NBT Host hosting plan or, from 26 September 2026, on top of a VPS server from us.

• What is checked. For hosting: all the domains of the hosting account. For a VPS server: the addresses you enter yourself in your NBT Account after we hand over the server — up to 25 for VPS 1, 35 for VPS 2, 50 for VPS 3 and 100 for VPS 4; for VPS 5, the number is not limited by the plan, but there is a technical cap of 500 addresses.
• Only websites on your server. For a VPS server, we accept an address only if its domain points (through its A and AAAA records) to your server's IP address. We recheck periodically: an address that no longer points to the server is no longer checked, and we tell you why in your NBT Account and by email; when it points to it again, monitoring resumes automatically. A domain that goes through an intermediary that hides the server (a proxy, for example) cannot be linked to the server and is not checked.
• What it does. It requests each address over HTTP or HTTPS. Two failed checks in a row mean the website is not responding: we send you an email and, if you have turned on phone alerts, a notification; when it comes back, another one, with the duration. In your NBT Account you can see the uptime percentage for the last 30 days, the average response time, the incidents and the days left on the security certificate.
• What it does not do. It does not check services without a web address (databases, SSH, email and others), it does not measure page loading speed and it does not read page content. It does not keep the website running and does not act on your server: on a VPS, restarting and repairing remain your responsibility (section 2). It does not mean guaranteed availability (section 10).
• Price and period. When added at ordering, the tool is paid for the same period as the plan; on a VPS server paid for 1 year, it costs 12 × its monthly price, with no free month. When added later from your NBT Account, it is a separate monthly subscription. You can stop it at any time from your NBT Account: it runs until the end of the paid period, with no refund for the remaining part and no minimum term; consumers' right of withdrawal remains unaffected. It also ends together with the hosting plan or the server it is for.
• Phone alerts. They are free and optional, for every customer of the tool, and you turn them on from your NBT Account. They use the ntfy app and the ntfy.sh server, a third-party service: you subscribe to a secret link, randomly generated just for you. Anyone who has the link receives your alerts, so keep it to yourself; you can change it or turn off alerts at any time. A notification contains only the website address, the status, the time and the duration. Delivery of notifications depends on ntfy.sh and on your phone, so we do not guarantee it: email remains in place. The test alert can be sent a limited number of times.
• Fair use. The tool is for your own websites. You do not use it to check websites that are not yours or to send repeated requests to others; otherwise, we may stop it, in accordance with section 8.

22. Maintenance & Priority Support

Maintenance & Priority Support is an add-on available, from 21 October 2026, on top of a Starter or Store web hosting or WordPress hosting plan. It cannot be added to other plans.

• What it includes. Regular updates and checks of the website on the plan the add-on is for, carried out by us, and priority support: the requests you send to support — by email, phone or WhatsApp — are handled before those of customers without this add-on. If an update or a check requires a decision or an action on your part, we will write to you.
• What it does not include. The add-on does not mean a guaranteed response or resolution time, nor guaranteed availability (section 10). It does not include new features, design changes or website content (text, images); we do these only on request, after you accept the price in writing. Support hours remain Monday–Friday, 9:00–18:00 Romanian time (EET/EEST).
• Price and period. For Starter: €2.50 per month, €25 for 1 year, €50 for 2 years or €75 for 3 years. For Store: €10 per month, €100 for 1 year, €200 for 2 years or €300 for 3 years. It is added when ordering, together with the plan, paid for the same period as the plan, on the same invoice, and renews together with it, at the same price (section 6).
• Termination. You can cancel the add-on at any time by writing to us at suport@nbt-host.com: it remains active until the end of the paid period, with no refund for the remaining part; consumers' right of withdrawal remains unaffected. The add-on also ends together with the hosting plan it is for. If you switch from Starter to Store or vice versa, the add-on also switches to the price for the new plan; if you switch to another plan, the add-on ends.