How to log in to Enhance and Webmail

What you'll achieve

• you log in to Enhance and Webmail from any computer or phone;
• you know which address and which password to use for each;
• you know what to do when you can't log in.

Before you start

• You need our welcome message: it contains the panel address, the email address you log in with and the password.
• For Webmail you need the email address (for example ana@firma-ta.ro) and its password. The address must first be created in Enhance (see How to create an email account in Enhance). Email addresses are included in every hosting plan; how many you get is on the Email on your domain page.
• Use an up-to-date browser: Chrome, Firefox, Safari or Edge.

The steps

Log in to Enhance

1. Open https://server.nbt-host.com and bookmark the address.
2. In “Email address”, enter the email address you used when ordering, the same one you use to log in to your NBT Account.
3. In “Password”, enter the password from the welcome message. The eye icon in the field shows what you typed.
4. Click “Log in”.
5. If you have turned on two-factor authentication, enter the 6-digit code from the app on your phone. If you tick “Remember me on this device”, that computer won't ask you for the code every time you log in.
6. You are now in Enhance. In the left menu, the first item is “Search”: type the name of a feature there, for example “backup” or “FTP”, and you go straight to it. Below it are “Home”, “Websites” and “Emails”.

On “Home” you see your plan and how much of it you have used (the “Package subscriptions” card), the websites in your account and the latest actions in the account (“Activity log”). Everything related to a website is under “Websites”: click the domain and the website page opens, with separate tabs for files, databases, emails, domains, backups and more.

The login page appears in your browser's language, so if your browser isn't set to English, the field and button names will differ.

Log in to Webmail

1. Open https://mail.nbt-host.com.
2. In “Username”, enter the full email address, for example ana@firma-ta.ro.
3. In “Password”, enter the email address's password. The Enhance password doesn't work here.
4. Click “Login”. Roundcube opens: the email program in your browser.

From Enhance you get to Webmail like this: “Websites” » your website » the “Overview” tab » the “Quick links” card » “Webmail”. The button opens Webmail at your domain's address, mail.domeniul-tau.ro, so it works once the domain points to our server. There too, you need the address's password. Until then, use https://mail.nbt-host.com.

Change the interface language

1. Click the account icon at the top right and choose “My account”.
2. Under “Language”, choose the language.
3. Your choice is saved automatically and stays with your account, on any computer.

Log out

Click the account icon at the top right, then “Logout”. This is especially important on computers used by several people. If you left your account logged in on another computer, go to “My account” » “Devices” and click “Log out of all devices”.

If something doesn't work

1. The message “You have entered an invalid email address or password. Please try again.” In Enhance you log in with the email address you used when ordering, and in Webmail with the mailbox's full address. Also check Caps Lock and that you haven't pasted a space at the end. If you forgot your Enhance password, click “Forgot your password?” on the login page: you receive a reset link at the address you log in with (the steps are in Enhance password and two-factor authentication). If you no longer have access to that address, write to us.
2. The panel won't let you try again. After several wrong passwords, Enhance temporarily blocks attempts. This is protection against bots that guess passwords. If you see “Too many login failures recently, please try again…”, wait as long as the message says. If you see “Too many failed login attempts. Your credentials have been blocked, please contact a member of support.”, write to us and send us your IP address (you can find it by searching Google for “what is my ip”).
3. The page doesn't load at all. Check the address: https://server.nbt-host.com or https://mail.nbt-host.com, without a port. If it still doesn't work, try from mobile data.
4. The browser says “your connection is not private”. You probably went to the IP address, port 2087 or an old address, such as cpanel.nbt-host.com and webmail.nbt-host.com, which we no longer use. Don't click past the warning: use server.nbt-host.com or mail.nbt-host.com, which have a valid certificate.
5. Enhance logs you out and asks you to log in again. For security reasons, the panel closes the session after a period of inactivity. Log in again. If it happens right after every login, allow cookies for server.nbt-host.com.