Your NBT Account, at nbt-host.com/cont, is where you see everything you have with NBT Host: hosting, domains, tools, the date and amount of your next payment, your card and your invoices. It has no password: you log in with a link we send you by email.
Don't confuse it with Enhance, the hosting control panel (websites, email, databases), which has its own address and password. From your NBT Account you reach Enhance in one click.
What you'll achieve
- log in to your NBT Account from any computer or phone, without a password;
- know what's on each tab of the account;
- log out, including from a device you no longer have.
Before you start
- You need the email address from your order (or the one you changed it to later in the payment portal) and access to its mailbox.
- Your NBT Account shows the services paid by card on the website. If you paid some other way, for example by bank transfer, those services don't appear here: write to us and we'll tell you what you have active.
- You don't need an NBT Account to order. If you ordered without an account, you log in the same way, with the address from your order.
The steps
Log in
- Open nbt-host.com/cont.
- Stay on the “Log in” tab and enter your address under “The email address from your order”.
- If you're on your own computer or phone, tick “Remember me on this device for 30 days”. Don't tick it on a computer other people use.
- Click “Send me the link”. The page tells you “Check your email.”
- Open our email and click the link. The link is valid for 15 minutes and works only once.
- The “Your sign-in link” page opens. Click “Log in to your NBT Account”. The link is only used at this click, so an email program that opens links on its own won't use it up.
Email didn't arrive? Check Spam and Promotions. After 60 seconds you can click “Send another link”. For the same address you can request at most three links every 15 minutes.
What you'll find on each tab
At the top, under the account name, you see the address you're logged in with. Below it are the tabs:
| Tab | What you'll find |
|---|---|
| Home | what needs your attention now, for example an overdue payment, and a summary of all your services |
| Hosting | one row for each hosting account: the domain, the status, the plan and the buttons for Enhance, Webmail and password |
| Domains | domains registered through NBT Host and their expiry date, once the registry confirms the registration |
| Tools | uptime monitoring and SEO reports: their results and the button to turn them on |
| Invoices | overdue payments and the “Card, invoices and cancellation” button, to the Stripe payment portal |
Each service has one of these statuses: active, payment overdue, suspended, canceled at the end of the period, or ended.
Open Enhance and Webmail from your NBT Account
On the Hosting tab, in the account's row:
- “Open panel” opens Enhance in a new tab. There you log in with the email address from your order and your Enhance password (see How to log in to Enhance and Webmail);
- “Webmail” opens your email in the browser, where you log in with the mailbox's full email address and its password (see Webmail: how to read your email in the browser);
- “Reset password” takes you to the panel's page: click “Forgot password”, enter the email address from your order and you'll receive a reset link.
Billing details and an account with saved details
If you create an account (the “Create an account” tab on the login page, or “Create my account” once you're logged in), you can save your billing details: individual or company, Tax ID (CUI), address, county and city. Click “Save details”, and next time the order page fills itself in; with “Order with these details” you start a new order straight away. The account still has no password.
Log out
- “Log out”, at the top, closes the account on the device you're using.
- “Log out of all devices” closes it on every phone and computer logged in with your address, including the current one. Use it if you've lost your phone or left the account open on another computer.
If something doesn't work
- I don't get the link. Check Spam and Promotions and enter exactly the address from your order. The link is only sent to addresses that have NBT Host services or a confirmed NBT Account. If you changed your address in the payment portal, use the new one.
- The link says it has expired or has already been used. It is valid for 15 minutes and only once. Request a new one from nbt-host.com/cont.
- I only see my latest order, not my other services. You went in straight after paying, and then the account shows only the order you paid for. To see everything, log in with the link sent by email.
- A service is missing from the list. You paid for it with a different card, a different email address, or some other way than by card on the website. Send us the domain and we'll tell you what you have active.
- You see “The NBT Account isn't responding right now.” Try again in a few minutes. If you're in a hurry, call us or message us on WhatsApp.
- I want to change my email address. Do it from the payment portal: click “Card, invoices and cancellation”, change the address there, and use the new address the next time you log in to your NBT Account (see How to change the card you pay with).