How to add a tool or an add-on

What you'll achieve

• turn on uptime monitoring or SEO reports from your NBT Account;
• get uptime alerts on your phone;
• know how to request maintenance and how to stop a tool.

Before you start

• The tools work on top of an active NBT Host hosting plan. Uptime monitoring is also available for a VPS server from us; SEO reports are not.
• You don't choose the price tier: we work it out from your hosting plan. In your NBT Account, you see the price for your plan before you turn the tool on.
• Log in to your NBT Account at nbt-host.com/cont (see NBT Account: how to log in and what you'll find).

The steps

Turn on uptime monitoring or SEO reports

1. In your NBT Account, open the Tools tab.
2. For each hosting account that doesn't have the tool yet, you see a card with its name, what it does and the monthly price for your plan.
3. Click “Turn on” on the tool's card. The monthly payment opens on Stripe; you pay by card.
4. You return to your NBT Account. The tool appears on the Tools tab, and the first results come after the first checks: within a few minutes for uptime, and with the first monthly report for SEO.

If you add it later from your NBT Account, the tool is a separate monthly subscription, with its own invoice. If you add it when you order, together with the plan, it is paid for the same period as the plan.

Turn on phone alerts (uptime)

Besides email, uptime monitoring can also alert you on your phone, for free, through the ntfy app, with no account and no phone number.

1. Install the ntfy app on your phone (Android or iPhone).
2. In your NBT Account, on the Tools tab, click “Turn on phone alerts”.
3. On your phone, tap “Open in ntfy”; on a computer, scan the code shown with your phone's camera. This subscribes you to a secret link that is yours alone.
4. Click “Send a test alert” and check that the notification appears on your phone.

The link is secret: anyone who has it gets your alerts. If you gave it to someone by mistake, change it from your NBT Account and subscribe again. To stop them, use “Turn off phone alerts”; emails keep coming.

On a VPS server: the addresses to monitor

A VPS has no hosting account we can read the websites from, so after you turn on the tool, you enter in your NBT Account, on the Tools tab, the addresses of the websites on the server, up to the number in your plan, and click “Add”. An address is only monitored if its domain points to your server's IP.

WordPress Maintenance or priority support

• WordPress Maintenance (Essential, Standard or Complete) can also be added to a website already hosted with us: tell us the website and the tier on WhatsApp, by phone or by email, and we'll tell you how we add it to your account.
• Maintenance & Priority Support is added when you order, together with the Starter or Store plan, for the same period and on the same invoice. If you already have the plan, write to us.

Stop a tool

1. In your NBT Account, on the Tools tab, click “Stop the tool” for that tool.
2. The tool keeps running until the end of the paid period, then stops. The remaining part is not refunded, and there is no minimum term.

To stop maintenance or priority support, write to us at suport@nbt-host.com. All add-ons also end together with the hosting plan they belong to.

If something doesn't work

• There's no card to turn on in the Tools tab. The hosting account isn't active, is free, or already has both tools. If you pay some other way than by card on the website, write to us.
• The card shows no price. The plan can't be read right now. Tier prices are on the Website tools page; write to us if you don't know your tier.
• The test alert doesn't reach my phone. Check that you allowed notifications for ntfy and that you subscribed to the link from your NBT Account. Emails arrive either way.
• A website on my VPS isn't being monitored. The domain doesn't point (through the A or AAAA record) to the server's IP, or it goes through a proxy, such as Cloudflare's. Your NBT Account shows the reason next to the address.