You can cancel your hosting, a domain, a tool or a VPS server at any time. Canceling means you stop the renewal: the service keeps running until the end of the period you have already paid for, and nothing more is charged after that.
What you'll achieve
- stop a service's renewal from your NBT Account;
- know how long the service keeps running and what happens to your data;
- request a refund, if you are within the first 30 days of hosting.
Before you start
- Save your data. Before the period ends, download a copy of your website and emails: in Enhance, on the website page, “Overview” » “Quick links” » “Download” (see Backup and restore from Enhance). Once the service is closed, the data can no longer be recovered.
- The domain is not closed together with the hosting. A domain registered through us stays registered in your name until it expires. If you move it to another company, ask us for the transfer code before it expires.
- Moving to another host? Keep the service active until you finish the move and switch the nameservers to the new company.
The steps
Stop the renewal
- Log in to your NBT Account at nbt-host.com/cont with the link you received by email (see NBT Account: how to log in and what you'll find).
- Open the service's tab (Hosting, Domains) or the Invoices tab.
- Click “Card, invoices and cancellation” (for a domain, “Card, invoices and stop renewal”). The Stripe payment portal opens.
- Choose the subscription and stop it with the cancel button. The cancellation takes effect at the end of the paid period, not immediately.
- Go back to your NBT Account. The service shows the status “Canceled at end of period” and the date until which it keeps running.
You can also cancel by sending a message to suport@nbt-host.com from the address used for the order, with the service's domain.
Changed your mind? Until the end of the period, the canceled service shows “Resume renewal”. Click it and resume the subscription in the portal.
A tool or an add-on
- Uptime monitoring and SEO reports: in your NBT Account, on the Tools tab, click “Stop tool”. It keeps running until the end of the paid period.
- WordPress Maintenance and Maintenance & Priority Support: write to us at suport@nbt-host.com. They also end on their own, together with the hosting plan they belong to.
What happens next
| Service | After the end of the paid period |
|---|---|
| Hosting | the hosting account is closed; before deletion, we give you time to download a copy of your data |
| Domain | it is no longer renewed and expires on its date; after that, someone else can register it |
| VPS server | the server is stopped, the data is kept for 7 more days so you can download it, then it is deleted along with its backups |
| Tool, add-on | stops at the end of the paid period |
The period already paid for is not refunded, not even pro rata, except under the 30-day guarantee and the right of withdrawal.
The 30-day hosting guarantee
Within the first 30 days of your first payment for a hosting plan, we refund the money paid for the plan on request, with no reason needed. The guarantee applies to every customer, individual or company.
- Write to us at suport@nbt-host.com before the 30 days are up.
- Tell us which hosting account (the domain) you are requesting the refund for.
- The money goes back to the card you paid with, and the hosting account is closed.
The guarantee does not cover domains, renewals, WordPress maintenance, website design or VPS servers. Consumers separately have the 14-day right of withdrawal: the details are on the Right of Withdrawal page.
If something doesn't work
- I can't find the cancel button. The service is free or was paid some other way than by card on the website. Write to us from the address used for the order.
- I have several service groups. On the Invoices tab, each one has its own “Card and invoices” button. Cancel the subscription from that group's portal.
- I canceled by mistake. Click “Resume renewal” before the end of the period.
- The period has ended and I need a file. Write to us right away. Backups are deleted automatically when the time is up, so don't put it off.