Webmail: how to read your email in the browser

The Webmail account: what it is and where you get it

• There is no separate Webmail account. Your Webmail account is the email address itself, for example office@firmata.ro, with its password. Any address created on your domain can be opened in Webmail.
• The address is created by whoever has access to the hosting, from Enhance, in two or three minutes (see How to create an email account in Enhance). If you work in a company, it is usually given to you by whoever manages the website or the accounts.
• Webmail is included with every email on your domain address hosted with us: you don't pay anything extra and you don't install anything.
• Your Webmail password is not your Enhance password. You log in to Enhance with the address used when ordering and the hosting account password; to Webmail, with the email address and the mailbox password. The difference is explained in How to log in to Enhance and Webmail.

Before you start

• The full email address and its password.
• Any up-to-date browser (Chrome, Edge, Firefox, Safari).
• Webmail address: https://mail.nbt-host.com — it works for any domain hosted with us.
• Roundcube appears in your browser's language. The button names below are given as they appear in English.

The steps

Log in to Webmail

1. Open https://mail.nbt-host.com.
2. In Username, enter the full email address — for example office@firmata.ro, not just office.
3. In Password, enter the address's password, not your Enhance password.
4. Click Login. Your incoming messages open right away.

If your domain points to our server, Webmail also opens at https://mail.firmata.ro (with your domain instead of firmata.ro). That is also where the “Webmail” button in Enhance, on the website's “Emails” page, takes you. There too, you log in with the address and its password.

Day-to-day use

1. New message: click Compose, fill in the recipient and subject, add files with Attach and click Send.
2. Reply: open the message and choose Reply, Reply all or Forward.
3. Folders: Inbox, Sent, Drafts, Trash and Spam — this is where messages automatically marked as spam by the server end up. Whatever you delete with Delete goes to Trash.
4. Moving: drag the message onto the folder you want on the left. This is how you get a good message out of Spam: move it to Inbox.
5. Search: use the search field above the message list.

Useful settings

They are all in Settings, in the left menu.

1. Signature: Identities » choose the address » write the text in Signature » Save. This is also where you change the name shown to recipients.
2. New folder: Folders » Create » fill in Folder name » Save.
3. Language: Preferences » User Interface » Language » Save.
4. The address's password: Password » enter the Current Password, then the new password twice (New Password, Confirm New Password) » Save. The password must have at least 10 characters and at least one digit or symbol; a stronger one has uppercase and lowercase letters, digits and symbols. After changing it, also enter the new password on your phone and in Outlook.
5. Logging out: click Logout — especially on a computer that isn't yours.

What is not in Webmail

Forwarding, auto-replies and anti-spam settings are not set up from Webmail, but from Enhance, by whoever has access to the hosting account — usually the company owner or whoever manages the website. See Email forwarding and auto-reply and Spam filters and the Spam folder.

If something doesn't work

• The password is not accepted. Enter the full address and the address's password (not your Enhance one). Also check Caps Lock. If you forgot the password, the owner of the hosting account can set a new one for you from Enhance (“Emails” » “Manage” next to the address » “Mailbox” » “Password” » “Reset” » “New password” » “Save”).
• The page doesn't open. Check the address: https://mail.nbt-host.com, without a port. If it still doesn't work, try from mobile data.
• The browser says the connection is not private. You probably typed the server's IP, an address without a certificate, or mail. + your domain while the domain doesn't point to us yet. Type exactly https://mail.nbt-host.com.
• An attachment won't send or doesn't arrive. Our server accepts messages of up to about 100 MB, but many recipients' servers reject messages over 20–25 MB. For large files, send a link (for example Google Drive or WeTransfer).
• The mailbox is full. In Roundcube, Disk usage shows how much space you have used. Empty Trash and Spam, delete large and old messages, or ask the owner of the hosting account to increase the mailbox size from Enhance (“Mailbox size”).

Frequently asked questions

How do I get a Webmail account?

Create an email address on your domain in Enhance (see How to create an email account in Enhance). From that moment the address also has a Webmail account: there is no separate sign-up.

Does Webmail cost anything?

No. It is included with every email address on your domain hosted with us. Addresses come with the hosting plan: 10 on Starter, unlimited on Store and Multi-site.

Can I use Webmail on my phone?

Yes, from the phone's browser, at the same address: https://mail.nbt-host.com. For everyday use it is easier to add the address to your phone's email app over IMAP (see Email on iPhone and iPad, in the Mail app and Email on Android, in the Gmail app).

Do I see in Webmail the messages I read on my phone or in Outlook?

Yes, if your phone and Outlook use IMAP: messages and folders stay on the server, so you see them the same everywhere. With POP3, the app downloads them to a single device and usually deletes them from the server.